FAQ

Yes, I am a professional artist and my ideas come from my mind and my heart. I am happy for anyone to borrow images of my work for educational purposes! But please give me credit. I want children, aspiring artists, and art lovers to know that I chose to make art an important part of my life and they can too! And I chose to make art about things that are meaningful to me, and they can too. If you post my work on any social media sites, also please give me credit. Using images of my work to make a profit is obviously not okay and is copyright infringement. It’s important that we maintain respect for artists, their work and their ideas. Thank you!

Not yet, but I would love to! If you’re interested in becoming a licensing partner, please contact me at val@valeriemilo.com

I take very limited commissions because I am currently working on other series.

Yes, I am currently selling my original paintings here Originals

If you'd to purchase an original oil painting please contact me to discuss shipping.

Yes! All original oil paintings and watercolors are signed by me.

I price my original paintings based on my education and experience as an artist and the time I put into each work. I compare my prices to other artists who do similar work. I have noticed in galleries that generally men price their work higher than women, so I make a conscious effort not to underprice my work. 

I factor in the costs of my supplies, shipping, taxes, and it was very important to me that a percentage go to a cause that inspires my work, the Sierra Club environmental organization. At the end I make a small profit from my prints.

Yes! All limited edition prints are signed by me and come with a certificate of authenticity.

I sign my limited edition prints. I sign them, include a certificate of authenticity, and then I mail them to you.

The prints in my Print Shop come with a digital signature and not a hand written signature because they are mailed direct from the printer.

My site is powered by Shopify. In Shopify I use the app, Shop For Good by DailyKarma. I set up the Sierra Club as my charity of choice and after every purchase they deduct 5% to go to the Sierra Club. To learn more about DailyKarma https://www.dailykarma.com/about-us/

about-us/

The Sierra Club has been around for over 120 years and has 3.8 million members. Charity Navigator rates them 4 stars at 96%. They work around the clock to combat climate change, work towards a more sustainable future, and they support and promote the Green New Deal. They work with other partner organizations, nonprofits, and campaigns to build a diverse, inclusive movement that includes taking on social justice issues.

Sierra Club understands that nature is good for all, but that not everyone has the same access to it. They offer an Inspiring Connections Outdoors (ICO) program which provides people — especially youth — with opportunities and resources to explore the outdoors. Gotta love that! To find out more about the Sierra Club environmental organization https://www.sierraclub.org/

I tried many, MANY print-on-demand companies and after many hours and a lot of my own money, I decided to outsource all prints to Fine Art America. I felt that the quality of all their prints and products were excellent. So my print shop is a Pixels sight through Fine Art America.

For signed limited edition prints, I have them printed locally where I live in Austin, Texas, then I sign and ship them straight to you!

FSC Certification

I try to choose manufacturers that are FSC Certified or who source their pulp from sustainably managed forests. The Forest Stewardship Council (FSC) promotes environmentally appropriate, socially beneficial, and economically viable management of the world's forests. The FSC system allows businesses and consumers to identify, purchase and use wood, paper and other forest products made with materials from well-managed forests and/or recycled sources. https://www.fsc-uk.org/en-uk

OEKO-TEX Certification

All cotton sateen fabric is made in a factory with OEKO-TEX Certification for standardized and safe working conditions. https://www.oeko-tex.com/en/apply-here

BLUESIGN Certification

All finishing chemicals used in reactive print processes are BLUESIGN certified.

BLUESIGN represents the vision and mindset of responsible and sustainable manufacturing of textile consumer products. BLUESIGN is a system that provides safer and more sustainable environments for people to work in and everyone to live in. Powered by a holistic approach, BLUESIGN traces each textile’s path along the manufacturing process, making improvements at every stage from factory floor to finished product. BLUESIGN changes the environmental impact of textiles for good. https://www.bluesign.com/en

GOTS Certification

All finishing chemicals used in reactive print processes are GOTS certified.

The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. https://www.global-standard.org/

Fine Art America (Pixels) Prints all the products in my Print Shop. Here is a list of the products and the countries they ship to:

EUROPE & CANADA

Canvas Prints

Framed Prints

Prints

Posters

UK

Canvas Prints

Metal Prints

Wood Prints

Prints

Posters

Iphones Cases

Galaxy Cases

Greeting Cards

AUSTRALIA

Canvas Prints

Framed Prints

Prints

Posters

Iphones Cases

Galaxy Cases

USA

Canvas Prints 

Framed Prints 

Metal Prints 

Acrylic Prints 

Wood Prints 

Prints 

Posters 

iPhone Cases 

Galaxy Cases 

Throw Pillows 

Duvet Covers 

Shower Curtains 

Greeting Cards 

Tote Bags 

Weekender Tote Bags 

Zip Pouches 

T-Shirts & Apparel 

Coffee Mugs 

Battery Chargers 

Yoga Mats 

Spiral Notebooks 

Fleece Blankets 

Beach Towels 

Round Beach Towels 

Bath Towels

Standard shipping in the USA will most likely take 7-10 business days, but can take up to 12 business days.

Standard International shipments may take up to 21 business days.

There are instances where an international order (outside the USA) may take upwards of a month to deliver. Not all tracking events may be represented in real-time, and this causes a shipment to appear stalled at a particular place/event. There are also other factors beyond our control that may extend the delivery window, including packages being handled by multiple carriers, when handed off to local carriers. Local customs department processing time. For these reasons, we are unable to guarantee a delivery date with certainty for international deliveries.

If you would like to cancel an order, please contact me ASAP, at val@valeriemilo.com

For print orders, please contact me within 2 hours of placing your order. If your print order is “In production” or “Printing,” you cannot make any changes.

I cannot guarantee that I will receive and respond to your email and cancel the order within that two hour time frame but you are welcome to reach out to me and try.

If the tracking numbers shows that the package was picked up from the manufacturer, but the tracking information has not shown movement for seven business days, please let us know. Delivery issues should be reported within two months of purchase.

Lost international orders

International deliveries are shipped via DHL and are usually completed within 1-3 weeks. However, packages may take up to 21 business days to reach their final destination. International deliveries do not provide consistent tracking updates, and this may cause a shipment to appear stalled on the delivery route. Other factors that may extend the delivery window:

The package is handled by multiple carriers, including handoff off to local post offices Local customs department processing times vary depending on the country and declared value Carrier work stoppages, like strikes Inclement weather along the delivery route

Due to these variables, we cannot provide a guaranteed delivery date for international deliveries.

If your international order has not arrived at the delivery location by the 21st business day, please reach out to out to me at val@valeriemilo.com

If you enter an incorrect or incomplete address, the package will be returned to the manufacturer and may be reshipped at your cost. If you would like to place a new order to reduce the final delivery time, this is at your discretion. If you realize the mistake within two hours of placing your order, you can email me at val@valeriemilo.com and I can cancel your order within two hours but I cannot guarantee that I will receive and respond to your email within those two hours but you are more than welcome to try.

If there is a manufacturing mistake during printing or an item is damaged during shipping, we want to hear about it. Please reach out to me at val@valeriemilo.com with a photo of the damaged product, a description of the issue, and the order number and we’ll try to make it right! Please note that all complaints regarding product quality should be reported within two months of purchase.